FAQ

Frequently Asked Questions

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Shipping Issues

Custom fees, VAT, import taxes, and tariffs are the responsibility of the customer.

If your package is returned to us because those fees are not paid, no refund will be issued (we end up having to pay those fees).

If you order a ready-to-ship item with a made-to-order item, they will be shipped together once the made-to-order item is ready.

All of our packages are shipped with insurance. If your package goes missing in transit, please reach out to the courier to open a claim. They are the only ones capable of tracking and reimbursing.

Once a package has been shipped, it is out of our hands. If you think your package has been stolen, file a mail theft report with your courier and local authorities.

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Do You Do Customs?

We are open to customs on a case-by-case basis. Please email us at:
contact@eternally-curious.com

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How Can I Get in Contact With You Guys?

Our business hours are 10 AM – 4 PM PST, Monday–Friday.

It is just one person responding. We try to get to all inquiries as fast as possible. Please email us instead of DM — we will respond to all, but messages get lost in our DMs.

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Are You Open to Collaborations or Models?

Yes! Please contact us at:
contact@eternallycuriousdesigns.com

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Where Is the Sizing Guide?

On the bottom of this page!

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Can I Get Faster Shipping if I Need Something Sooner?

If there is a specific date you need it by, let us know and we will see what we can do!

We may charge an additional fee depending on the request!

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How Is Your Brand Ethical?

We have a super small team that loves what they do! Im talking 1-3 people.

Any labor we outsource is local to los angeles and all workers are compensated fairly, we also visit all facilities we use.

We buy all our materials and fabrics dead-stock and avoid purchasing any supplies made by slave labor.

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What Is Your Return Policy?

Since every piece is handmade to order or made in an extremely small batch, we do not accept returns.

While unlikely, if you receive an item that is damaged or defective, please contact us within 5 days of receiving your order. Send clear photos so we can review your case. If it has been worn you will not receive any compensation. Claims made outside this timeframe or with tags removed are not eligible for review.

There will be no refunds or cancellations unless your order has surpassed our given timeframe on the website or you received a defective item.

We do accept changes on everything but custom orders. Exchanges are accepted within 5 days of receiving your order. This is only if the item is original, unworn condition with the tags attached.

You must ship it back after contacting us, and you will receive an invoice for shipping costs for your new size.

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How Is Your Brand Sustainable?

Our brand only uses dead-stock or vintage materials to not contribute further to any fabric waste.

As of February 1st, were committed to making everything with not only dead-stock fabric, but

We also save all our scraps and reuse them for different (to be announced!) projects!

Everything we do is made to order to make sure nothing is ever wasted. All leftover fabric will be used in new designs.

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How Do You Decide Your Pricing?

Our pricing has a lot of factors into it, including materials, paying living wages for our work, the intricacy of our designs, and the time spent putting love into each individual piece. Things like ethical labor, sustainable materials, and inclusivity do increase our price point a lot. Were making fashion with ethics and morals again!

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What if My Order is Taking Longer Than the Time Estimate?

Our estimated time frame for all current orders is 3-4 weeks unless otherwise stated!

We have worked so so hard to get our wait time down for you guys :)

We are trying our best to make sure we keep putting out quality products, which takes time.

If you would like to inquire about the status of your order, please email:
contact@eternally-curious.com

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